Frequently Asked Questions
Get answers to the questions that matter most.
PLAYER SUPPORT & CUSTOM SETUP
Q. Can I get help choosing the right racket or equipment?
Yes. We are professional table tennis players and coaches, and you can contact us for guidance based on your:
• Playing level
• Style (attacking / defensive)
• Budget
We’ll help you select equipment that suits your game.
Contact: +91 8817392203
⚠️ Final product selection remains the customer’s responsibility.
Q. Do you offer racket assembly?
Yes, we provide racket assembly services.
• Blade + rubbers can be assembled professionally
• Gluing and finishing are done with proper care
Please mention your requirement while placing the order or contact us directly.
Q. Can I request a custom racket setup?
Yes. You can request a custom combination of blade and rubbers.
We can suggest setups based on your level, but availability and compatibility may vary.
ORDERS & PURCHASES
Q. How do I cancel or edit an order?
Orders cannot be modified once placed.
You may contact us immediately after placing the order — we may assist before dispatch, but changes are not guaranteed.
Q. How can I track my order?
Tracking details will be shared once your order is shipped.
Delivery timelines are indicative and may vary.
Q. What if there is a problem with my order?
Please contact us within 48 hours of delivery with proper proof (photos + unboxing video).
Q. I didn’t receive all items in my order
If something is missing, contact us within 48 hours with an unboxing video.
❗ Claims without video proof may not be accepted.
RETURNS & EXCHANGE
Q. What is your return policy?
We follow a strict no refund policy.
Returns are only accepted for:
• Damaged/defective products
• Incorrect items
Q. How do I initiate a return?
Email us at sterlingsportsclu@gmail.com with:
• Order ID
• Issue details
• Photos + unboxing video
❗ Returns without approval will not be accepted.
Q. Can I exchange an item?
Exchanges are allowed only in approved cases.
No exchange for:
• Change of mind
• Personal preference
• Performance expectations
SHIPPING & TRACKING
Q. How long does Shipping take?
Shipping timelines vary based on location and courier partner.
These are estimates only and not guaranteed.
